Get To Know The Management Team!

Nicholas Walker

Managing Member

Director of IT

Charlotte, North Carolina

Training:
15 years of experience working for B2B managed IT Services companies in NJ, NYC, PHL, and CLT. Nicholas has spent years working for some of the biggest names in IT services and prides our group in applying the best practices of enterprise to Small and Medium sized business. He is certified for Microsoft, Linux, and Apple environments and can tie them all seamlessly (And securely) into a plethora of different architectures.

Interests:
Nicholas passionately spends at least 3 hours a day researching in his field, learning & hardening new tech. He is also a NJ certified firefighter & volunteered through hurricanes Irene & Sandy.

Fun Facts:
Nick is an avid PC gamer and enjoys Virtual Reality first person shooters & strategy games.

Alyssa Walker

Managing Member

Director of Business Development

Charlotte, North Carolina

Training:
5 years of experience working for B2B managed IT services companies in NJ & CLT. Alyssa attended school in New Jersey at Montclair State University before meeting Nicholas. Alyssa's passion for helping others shines, and with Halcyon Support; She's ensures each call is treated with respect and kindness deserved. Alyssa is an exceptionally talented sales leader & service coordinator with a keen eye for customer service with her "Client First!" mantra.

Interests:
Alyssa is a natural artist who has a passion for drawing, designing, and sculpting in Virtual Reality with Google Tilt Brush. Her other hobbies include horseback riding and gaming with her husband.

Fun Facts: Alyssa is a popular video game streamer on twitch.

Anika Balay

Zoho CRM Advisor

Mumbai, Maharashtra


Training:
7 years experience as a Business Communications Manager with a demonstrated history of working in the e-commerce industry. Skilled in Sales, Customer Relationship Management (Zoho/Salesforce/Hubspot CRM), Event Management, Contact Centers, and Management. Strong media and communication professional with a Post Graduate Diploma in Business Enterprise focused in Business, Management, Marketing, and Related Support Services from Southern Institute of Technology.

Interests:
Anika is an ardent poet and and book collector with a large collection of hard cover books. She also enjoys travel and hiking either locally or abroad with her friends.

Fun Facts:
Anika and her immediate family make their own traditional clothing.

Jenna Wilson

Zoho CRM Advisor
Edinburgh, United Kingdom

Training:
11 years of experience as a Recruitment Consultant with a demonstrated history of working in the staffing and recruiting industry. Skilled in Negotiation, Coaching, Customer Relationship Management (CRM), People Management, and Team Building. Strong human resources professional with a MA focused in Public Relations and Communications Management from University of Glasgow.

Interests:
Jenna enjoys covering traditional music with a Handpan, and restoring/upholstering antique furniture with her husband.

Fun Facts:
Jenna is an avid movie buff and die hard Boroughmuir Thistle Football Club fan.

Our Security Officers

Meet Bender (Left) and Beau (Right); The Chief Security/Morale Officers for Halcyon Support.

To keep our business secrets safe we hired the top tier security officers Charlotte had to offer. With cunning and speed these two can easily overcome any challenge. With pin-point focus and dedication they have sent many a thief running scared by their ferocity.


Unless you have treats...